FAQ — 36 questions about travel management software | Safar Plus

A cloud system for travel and tourism companies. It tracks a booking from the first enquiry through to settling its accounts, manages trips and tour programs priced by seat cost and traveller count, keeps each client’s details and documents in one file, and handles supplier payables, client payments, accounts and reports.

No. It has an accounts module, but it is not a general accounting system usable for any business. Every entry is attached to a booking and a program, which is what makes it useful in travel. If you run a non-travel business, this is not your tool.

No. Booking engines connect to airlines and hotels to issue tickets and confirm rooms. Safar Plus manages what surrounds the booking: pricing, the lifecycle and its deadlines, payments, payables, commission, and program profitability. If your agency uses a ticketing system, the two run side by side.

A PMS manages rooms: who arrived, who left, which rooms are free. Safar Plus manages a whole trip: the program, the booking, the travellers, and the hotel as a supplier. If you sell room nights, you need a PMS. If you sell complete trips, you need this.

In a browser. Nothing to install, no software to update, and the same link works on any device. That also means it needs a connection — there is no offline mode.

If you handle fewer than ten bookings a month on your own, one spreadsheet usually serves you, and the comparison page above says so. Safar Plus starts where handling becomes exhausting: dozens of files open at once, more than one person editing the same data. If you have not reached that yet, there is nothing wrong with waiting.

Yes, and it is among the closest fits. Booking density, rates moving daily, and registration deadlines that do not slip — that is what the system was shaped around.

It is the sector it was shaped around most. Seat cost against chartered seats is the core of the product for them, because margin and loss are only visible in the difference between the two.

Yes. Each branch has its own reporting and permissions, and its own financial settings may differ. Two branches in one city take more setup than one branch across ten cities, because reporting and permissions are separate in the first case.

Absolutely. The system tells you where your bookings come from, what your real commission is, and whether the client comes back. For outbound offices that is usually the most important decision available.

It enters as an enquiry with the client’s number and what they asked for. From there it moves in order: quote, confirmation, deposit, ticketing, travelling, settlement. Each state knows what must happen in it and who owns it.

From one list: upcoming hard deadlines, confirmed bookings with no ticket issued, overdue payments, and passports about to expire. The list maintains itself, and nobody has to remember.

Yes, and it warns before the expiry date. An expired passport is discovered at the airport; one expiring soon can be dealt with before travel for a small cost.

Yes. The free-cancellation date, the payment due date, the issue date — all are deadlines in the system, and all surface before they arrive.

Yes, and that is where it starts paying. Each person sees only what they need, every change is logged to whoever made it, and each agent’s commission is calculated on what they closed.

By dividing chartered seat cost by actual travellers. At a 1,180 seat cost and an 1,800 selling price the apparent margin is 620 per traveller — but at 17 travellers from 42 chartered seats, the real cost is 2,915 each. The system calculates this live.

A receivables ageing report: late by a day, late by a week, past a month. Late payments also surface on the booking and on the client account, so they do not live in one place only.

What each supplier owes you, what you owe them, and when invoices fall due. In travel these amounts are often larger than anyone expects, and often nobody asks for them.

On the booking itself at close: a percentage of the booking value, a fixed amount, or a blend — as you configure it. And each agent sees their commission on every booking they closed.

The system calculates the difference under the cancellation terms agreed with the supplier and shows exactly what remains due — to you and to them. No guessing, no manual reconciliation of the supplier invoice.

This is a question not answered here with a figure, because it is a question asked in a security review and a general answer is not accepted there. Ask it directly and you will get a specific answer.

Also a question to ask directly. We do not publish a backup figure on the site that we cannot substantiate in a meeting.

Yes. Your data is yours, and export is a matter of when, not of licensing.

Only whoever you give the permission to. Roles decide what each person sees, and obviously not every member of staff needs to see a traveller’s passport.

We start with one real file of yours in the free setup session and move it through with you step by step. You do not import everything at once — you need less than that, and it rarely works.

Six months or less. About two weeks to set up accounts and confirm programs and rates are right, then a gradual move of new bookings onto the system while the old ones stay put, so your work never stops on any given day.

We start with one new program and leave the old system covering whatever we have not moved yet. That is far less disruptive than attempting a single wholesale migration.

No. Running it falls to whoever knows the business, not to whoever knows technology.

Because the price depends on open bookings, staff accounts and branches, and any figure shown before you have seen the system on your own file cannot be compared to anything. It is shown after the setup session.

No. The free setup session is the setup. If migrating from an older system is in scope, it is quoted separately and before any commitment.

Settled with the price and stated in writing before signing. There is no binding annual term before you have seen the system.

Yes, through the setup session: open your file, run your booking, and keep a copy. No credit card and no account, and the decision to buy or not comes after.

Fekra Labs, a software company. We build systems for Arab businesses and present them in Arabic.

Yes, based in Egypt. That is why the interface is Arabic first, and why support happens in Arabic rather than through machine translation.

Team size is not a fact we lead with, because it does not change your decision. What matters is that someone who knows this business replies within one business day.

Within one business day. And if it is urgent, WhatsApp is faster.